MOTM 40 | Ten-Step Knowledge Work Process

By May 8, 2023Design, MOTM

The Model of the Month

Tuesday, May 9, 2023

Join host Svenja Rüger with Rob Evans & Matt Taylor for a 90-minute live discussion of the “Ten-Step Knowledge Work Process” model.

8:00 AM – 10:00 AM PST/Los Angeles
10:00 AM – 12:00 PM CST/Chicago
11:00 AM – 1:00 PM EST/New York

16:00 – 18:00 BST/London
17:00 – 19:00 CET/Paris

(Check your timezone here)


How can we as practitioners become better at what we do in the service of humanity?

HOST: Svenja Rüger PRESENTERS: Rob Evans & Matt Taylor

Ten-Step Knowledge Work Process Visual Model

We are thrilled to announce that our 40th MG Taylor Model of the Month Workshop is this Tuesday! Join us in celebrating this exciting milestone as we continue to explore new ideas and insights through collaborative and innovative approaches.

We would be delighted to have you participate in this beautiful experience of knowledge exchange, group work, and conversation. The facilitated session will last for 90 minutes, with an additional 30 minutes in which we will still be around for an informal discussion.

This discussion will focus on the Ten-Step Knowledge Work Process. 

The Ten-Step Knowledge Work Process depicts the optimal way to process information in ongoing knowledge work. It describes the flow of information to and from events through a knowledge base, into the design, and on to subsequent events.

Meetings and focused design sessions are central to how organizations solve problems and implement programs. But the productivity of most meetings in most organizations is abysmally low. The Ten-Step Knowledge Work Process indicates how to improve effectiveness and efficiency substantially.

The Ten-Step Process is an engine, a function. It is designed to scale and work in environments of extreme complexity involving high variety and rates of change. It supports the mind of the organization. It is engineering, not metaphor. The Ten-Step Process provides an essential discipline for managing the asset of any organization — its knowledge. Knowledge is not a thing — it is a no-thing. It is created by being used, kept by being used, and lost when not used. It is the currency of mind-fullness. If it is not accessible to all members of the practice

and across the organizational divisions of an entity, it decays quickly and distorts the mind-of-the-organization.

Once you register, please take a look at the attached diagram and read the detailed model description to dive deeper into the model and what you can draw from it.

We are very much looking forward to our conversations.


Matt, Rob & Svenja

Recording and Session Notes Available Here
NOTE: This online workshop is free to all participants. Members of our TVW Learning Community on Mighty Networks will have access to the recording and resources, including all future and past MOTM series and TVW workshops.

Workshop Presenters

Svenja Ruger


Münich, Germany | Facilitator | Process Designer

Svenja is a facilitator and designer of large-scale collaborative sessions. Her passion lies in building resilient communities and facilitating collaborative processes to solve complex challenges on a systems level. She cares a lot about the challenges the world is currently facing and wants to support connecting the dots in order to create impactful, meaningful solutions. She promotes listening to understand, not listening to speak, and holds the space for what is trying to emerge.

Rob Evans


New York & San Francisco | TVW Member since 2015

Rob Evans is recognized as one of the world’s best-known and most respected facilitators. He has taught thousands of leaders and facilitators in the private, public, and NGO sectors. The Collaboration Code®  is a book series curated by Rob Evans co-founder of Imaginal Labs. Book three in the series, Models: Frameworks for Transformation presents the entire set of models and terms of art in the MG Taylor Modeling Language, including many never-before documented models with illustrations by Kelvy BirdChristopher Fuller, and Kelly Adams.

Matt Taylor


Kansas City, USA | Designer | Inventor| Teacher| Facilitator

For over 60 years, Matt Taylor has focused his career on the application of architectural design methods to solving complex, systemic problems found at the intersection of physical environments, ecologies, organizational practices, and visionary ideas. This work involves business processes, tool-sets, and software programs, and includes their expression and utilization in the design, construction, and use of virtual and physical environments for collaborative work and sustainable creative living. The components of these environments, and the environments themselves, are designed and built in regard to their fit with, and long-term impact on, social-economic-ecological systems. The sum of his work is outlined in a System and Method co-invented with partner Gail Taylor. He is co-founder of the MG Taylor Corporation.

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