Tuesday, May 2, 2023
Americas
8:00 AM – 9:30 AM PDT/Los Angeles
10:00 AM – 11:30 AM CDT/Chicago
11:00 AM – 12:30 PM EDT/New York
EMEA
16:00 – 17:30 BST/London
17:00 – 18:30 CEST/Paris
18:00 – 19:30 EAT/Nairobi
19:00 – 20:30 GST/Dubai
Planning is bringing the future into the present so that you can do something about it now. And any plan is only a scenario, usually wildly optimistic. As a result, scenario planning can lead to a severe underestimation of the risk of failure. So how might we practise planning better?
“Quality in a service or product is not what you put into it. It is what the customer gets out of it.”
– Peter Drucker
HOST: TVW Board Member & Graphic Facilitator Peter Durand
Recording and Session Notes Available Here
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